At CutterCraze, your satisfaction is our top priority. We understand that sometimes you may need to return an item, and we’re here to make the process as simple and straightforward as possible. Please review our return and refund policy below:
Return Period:
You have 14 days from the date of delivery to initiate a return for eligible items purchased from CutterCraze.
Eligibility:
To be eligible for a return, the item must be in new, unused condition, and in its original packaging. We do not require any restocking fees for returns.
Initiating a Return:
If you wish to return an item, please contact our customer support team at support@cuttercraze.com with your order details and reason for the return. Our team will guide you through the return process and provide you with a return authorization.
Damages and Issues:
Your satisfaction is our top priority. Upon receiving your order, please inspect it carefully. If you notice any defects, damages, or if you’ve received the wrong item, please contact us immediately. We’re here to help resolve any issues promptly and ensure your complete satisfaction.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@grindlegend.com and send your item to: 1254 Center Point Pkwy, Birmingham, AL 35215, United States
Free Order Cancellation:
You have the freedom to cancel your order for any reason while it’s still in authorization mode. Simply navigate to the “My Orders” section of our website and click on “cancel order,” or send us an email with your cancellation request. We’ll void the transaction and return your deposit promptly.
Refund Processing:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that the timing of the refund may vary depending on your bank or credit card issuer’s policies.
Contact Us:
If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to reach out to our customer support team at support@cuttercraze.com. We’re here to assist you.
If you have any questions about Return And Refund Policy, You can contact us:
- By email: support@cuttercraze.com
- By visiting this page on our website: https://cuttercraze.com/contact-us/
- By phone number: +1 505-361-3696
- By mail: 1254 Center Point Pkwy, Birmingham, AL 35215, United States
